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Return & Refund Policy

We’re so convinced you’ll absolutely love our products, that we’re willing to offer a 15 day risk free money back guarantee. If you receive your order and are not satisfied for any reason you can return the product for a refund within 15 days of making a purchase.

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.

Shipping items

In order to return an order, you must contact us first.

You will need to attach a pre-paid return shipping label to the package and mail it to the address on the shipping label. You will not need to pay for shipping.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Can I cancel my order?

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please get in touch with us within 12 hours of placing it.

Can I get a refund if something is wrong with my order?

Within 15 days of receiving the parcel, you can ask us for:

A full refund if you don’t receive your order
A full refund if your order does not arrive within the guaranteed time (1-3 business days, not including one business day processing time)
A full or partial refund if the item is not as described

Full refunds are not available under the following circumstances:

Your order does not arrive due to factors within your control (e.g., providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g., not cleared by customs, delayed by a natural disaster).

All our products are backed with a 15-day money-back guarantee. Just send us a message on the Contact Us page, and we will refund the purchase price.

Can I return an item for an exchange instead of a refund?

Yes, you can! Kindly Contact Us form to discuss the details with us.

Can I return my purchase?

All our products are backed with a 15-day money-back guarantee. Just contact us, and we will refund the purchase price.

If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked!

Please get in touch with us first, and we will guide you through the steps. We are always ready to give you the best solutions!

Please do not send your purchase back to us unless we authorize you to do so.

Are there any items I can’t return?

Hygiene and our customers’ safety are our top priority, which is why there are specific types of products that can’t be returned, such as:

Face and body products, if opened, used, or have a broken protective seal
Underwear if the hygiene seal is not intact or any labels have been broken
Swimwear if the hygiene seal is not intact or any labels have been broken
Pierced jewelry if the seal has been tampered with or is broken

Contacting us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:

support@cartlog.shop

https://cartlog.shop/contact-us/

This document was last updated on June 2, 2022

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